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PipelineClaims
Information Request
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PipelineClaims®
Claims professionals investigate, evaluate and settle claims. The
processes developed to support this activity differ in many ways
depending on the insurer’s lines of business and its customers’
needs. Effective claims systems empower claims professionals by
providing tools that minimize the time they spend on non-value
added tasks, allowing them to focus on the critical decisions
required to efficiently and effectively manage claims. The most
effective claims management applications should also make it
possible to change your business decisions without undermining
the investment you have made in your existing software.
PipelineClaims® provides the right information at the right time in an easy to
access and use format that includes:
- A friendly and efficient user interface
- Ease of navigation from
multiple points
- Extensive use of linking within the application
- Highly
customizable and configurable options (with respect to data collection and
management, workflows, business rules, and user permissions)
- A
notification function that alerts the user to specific claim conditions or
incoming documents that require attention
- A powerful, advanced search
function that allows claims, transactions and contacts to be located based
on multiple search criteria and managed on an exception basis
- Built in
displays of data from other systems including policy administration and document management that can easily be integrated with PipelineClaims®
- Support for multiple simultaneously open claims, providing
the user the ability to perform contact and claim searches without losing
their place in currently viewed claims.
- PipelineClaims® supports the
ability to deploy new business rules, and modify the existing rules, without
having to make changes to the core application.
The goal of PipelineClaims® is to unify the disparate sources of
information related to claims handling—first notice of loss, phone
calls, witness statements, vendor invoices, policy information,
and business information systems—within a system that provides a
secure and flexible application portal, configurable workflows
and customizable business rules-based on a customer’s specific
business processes.
How It Works
PipelineClaims® provides an intuitive user-interface that
presents the claims information you need without the excess
navigation that plagues other systems. Adjusters logging in to
the system first see their Home Page, which provides a complete
snapshot of daily activities and recent claims at a glance.
From their Home Page, an adjuster is only one click away from
claim financials, diaries, alerts, tasks and calendar items.
PipelineClaims® also has the unique ability to filter any claim
information by category, enabling views that are specific to
legal, medical, vendor and settlement activity. Similar filter
functionality is available throughout PipelineClaims®. It
automatically maintains a log of all claim activities in the
claim activity notes, including references to contacts,
documents, action items, and financial transactions. This
activity log completely eliminates redundant navigation and data
entry.
The product centralizes claims operations into one
business platform, automates business rules and
workflows and integrates with existing document
management and policy systems to provide faster claims
handling, processing and resolution. Highly
customizable, BlueWave Technology product solutions are rapidly
becoming the preferred choice for customers seeking easy
to use and cost-saving alternatives to traditional
claims systems.
To download the company product data sheet click here
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